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Discover all our after-sales services

Download service catalog

By your side throughout and after the commissioning of your generator set

Through our after-sales services, we cover any need that may arise after the purchase of your generator:

  • The solution of any incident
  • The assistance in the installation of the machine
  • The repair or, simply, the preventive maintenance of generator sets.
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Discover all our after-sales services

Download service catalog

Do you need help?

Our mission is to extend the life of your generator set so that it works just as well as the first day.

Spare parts area for generator sets

Just as important as choosing the generator set that best suits your needs is knowing how to select the most suitable spare parts.

Spare parts catalogue

We work in an agile and coordinated way to provide you with the spare parts you need as quickly as possible. We have a large stock of parts to minimise our delivery times.

Download catalogue
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Special offer on spare parts while stocks last

Discover now a selection of spare parts on offer for your generator sets, with competitive prices and the best delivery time.

Download special offers
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Technical advice and after-sales service

We work to offer you a comprehensive service that covers any needs you may have once you’ve started up your generator. Moreover, we have a department exclusively dedicated to advice, sales and assistance in spares and replacement parts.

Technical service throughout Spain and internationally

We have a network of professionals distributed throughout Spain and internationally, which allows us to react quickly when a generator set isn’t working properly or has broken down.

Request technical assistance
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Personalised training in repair, maintenance and installation of generating sets

We develop and provide tailor-made training in areas related to technical assistance, generator set tuning and equipment repair.

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Quick guide to answer questions, incidents and frequent problems

  • The starter does not rotate

    Check that:

    • The batteries are not flat.
    • The electrical connection is not poor.
    • The starter engine wiring and connections are correct.
    • The starter engine/solenoid are not defective.

    If, after checking all this, the problem persists:
    You may need to replace defective parts or check the electrical connection to the engine. Contact our After-Sales team to solve the issue as soon as possible.

  • Starter rotates slowly

    Check that:

    • The batteries are not flat.
    • The electrical connection is not poor.

    If, after checking all this, the problem persists:

    You may need to check the electrical connection to the engine.

    Contact our After-Sales team to solve the issue as soon as possible.

  • The starter works correctly, but the engine does not start

    Check that:

    • The starter engine/solenoid are not defective.
    • The tank is not empty or there is not enough fuel.
    • The fuel taps are closed and the tank is not poorly attached.
    • The fuel filter is not deficient (it is not too fine or the pre-filter is clogged due to the presence of impurities).
    • There is no air in the fuel system.
    • No impurities or water in the fuel.

    If, after checking all this, the problem persists:

    Make a final check that the fuel circuit is in good condition and, if this has not been sufficient to solve the problem, contact our After-Sales team to solve the issue as soon as possible.

  • The engine starts, but then stops

    Check that:

    • The tank is not empty or there is not enough fuel.
    • The fuel filter is not deficient (it is not too fine or the pre-filter is clogged due to the presence of impurities).
    • There is no air in the fuel system.
    • No impurities or water in the fuel.
    • No intake air insufficiency is occurring:
      • Because the air filter is clogged.
      • Because there are leaks in the air intake circuit.
      • Because the compressor is dirty.
      • Because the turbocharger is faulty.
      • Because the ventilation is poor in the engine compartment.
      • Because the arrangement of the set in the room is incorrect.
    • There are no other alarms indicated on the control board.

    If, after checking all this, the problem persists:

    Make a final check that the fuel circuit and air intake parameters are in good condition and, if this has not been sufficient to solve the problem, contact our After-Sales team to solve the issue as soon as possible.

  • Engine runs erratically

    Check that:

    • There is no air in the fuel system.
    • No impurities or water in the fuel.
    • The rev regulator/actuator is not properly adjusted.

    If, after checking all this, the problem persists:

    If the problem persists after checking the points detailed above, please contact our After-Sales team to solve the issue as soon as possible.

  • The generator set consumes too much fuel

    Check that:

    • The injection pumps are not defective.
    • No intake air insufficiency is occurring:
      • Because the air filter is clogged.
      • Because there are leaks in the air intake circuit.
      • Because the compressor is dirty.
      • Because the turbocharger is faulty.
      • Because the ventilation is poor in the engine compartment.
      • Because the arrangement of the set in the room is incorrect.
    • Coolant temperature is not too low.
    • There is no excessive exhaust back pressure.

    If, after checking all this, the problem persists:

    If the problem persists after checking the points detailed above, please contact our After-Sales team to solve the issue as soon as possible.

  • Exhaust gas is black

    Check that:

    • The injection pumps are not defective.
    • No intake air insufficiency is occurring:
      • Because the air filter is clogged.
      • Because there are leaks in the air intake circuit.
      • Because the compressor is dirty.
      • Because the turbocharger is faulty.
      • Because the ventilation is poor in the engine compartment.
      • Because the arrangement of the set in the room is incorrect.

    If, after checking all this, the problem persists:

    If the problem persists after checking the injection pumps and verifying the air intake, it is likely that defective parts need to be replaced. Contact our After-Sales team to solve the issue as soon as possible.

  • Exhaust gas is blue or whitish

    Check that:

    • Coolant temperature is not too high or too low.
    • There is no excessive exhaust back pressure.

    If, after checking all this, the problem persists:

    If the problem persists after checking the engine temperature and oil levels, please contact our After-Sales team to solve the issue as soon as possible.

  • The oil pressure is insufficient

    Check that:

    • Oil (lubricant) level is not insufficient.

    If, after checking all this, the problem persists:

    If the problem persists after refilling the oil and checking the oil sensor and the oil pump, please contact our After-Sales team to solve the issue as soon as possible.

  • The engine gets too hot. The temperature is too high

    Check that:

    • Coolant level is not too low.
    • There is no air in the refrigeration system.
    • The circulation pump is not defective.
    • The thermostat is working properly (not faulty or defective).

    If, after checking all this, the problem persists:

    If the problem persists after checking the coolant level, the condition of the circulation pump and the thermostat (replacing it if required), please contact our After-Sales team to solve the issue as soon as possible.

  • The engine temperature is too low

    Check that:

    • The thermostat is working properly (not faulty or defective).

    If, after checking all this, the problem persists:

    If the problem persists after checking the thermostat (replacing it if required) and verifying the condition of the pre-heaters (if fitted), please contact our After-Sales team to solve the issue as soon as possible.

  • The load is zero or insufficient

    Check that:

    • The electrical connection is not poor.
    • The alternator drive belt does not slide.

    If, after checking all this, the problem persists:

    If the problem persists after checking the electrical connections and the condition of the alternator belt, it is likely that some component needs to be replaced. Contact our After-Sales team to solve the issue as soon as possible.

  • The engine does not stop

    Check that:

    • The electrical connection is not poor.
    • The starter engine/solenoid are not defective.

    If, after checking all this, the problem persists:

    If the problem persists after checking the electrical connections, please contact our After-Sales team to solve the issue as soon as possible.

  • The voltage is high in vacuum

    Check that:

    • The engine speed is not excessive.
    • The alternator is not failing.
    • The voltage meter is not damaged.
    • The AVR is not damaged.

    If, after checking all this, the problem persists:

    If the problem persists after checking the engine speed and the alternator connections and components, please contact our After-Sales team to solve the issue as soon as possible.

  • The voltage is low in vacuum

    Check that:

    • The engine speed is not excessive.
    • The alternator is not failing.
    • The voltage meter is not damaged.
    • The AVR is not damaged.

    If, after checking all this, the problem persists:

    If the problem persists after checking the engine speed and the alternator connections and components, please contact our After-Sales team to solve the issue as soon as possible.

  • The voltage is low under load

    Check that:

    • The alternator is not failing.
    • The load is not too high.
    • The AVR is not damaged.
    • The engine speed is not too low.
    • The engine does not exhibit unstable behaviour.

    If, after checking all this, the problem persists:

    If the problem persists after checking the engine speed and the alternator connections and components, please contact our After-Sales team to solve the issue as soon as possible.

  • The voltage is unstable

    Check that:

    • The alternator is not failing.
    • The voltage meter is not damaged.
    • The AVR is not damaged.
    • The engine does not exhibit unstable behaviour.

    If, after checking all this, the problem persists:

    If the problem persists after checking the engine speed and the alternator connections and components, please contact our After-Sales team to solve the issue as soon as possible.

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